Americans with Disabilities Act

We Want Your Input! Help Glendora Improve Accessibility

The City of Glendora is updating its Americans with Disabilities Act (ADA) Self-Evaluation and Transition Plan and is seeking feedback from the community. We invite residents and organizations that support individuals with disabilities to share their input by completing a short survey. Your feedback will help identify and prioritize accessibility improvements to City programs, services, facilities, and events.

Please click on one of the links below to access the appropriate survey:
Survey for Public Input
Survey for Input by Organizations that Support Individuals with Disabilities

The survey period will be open from August 18 through October 17, 2025.

For questions, alternate formats, or to share feedback directly, contact:
Valerie Velasquez-Santoya, ADA/504 Coordinator
vvelasquez@cityofglendora.gov • (626) 914-8248 | TTY: 7-1-1

Notice of Nondiscrimination on the Basis of Disability under the ADA Act and Section 504 of the Rehabilitation Act of 1973

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973, the City of Glendora will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment

The City of Glendora does not discriminate on the basis of disability in its hiring or employment practices and complies with all of the regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).

Effective Communication

The City of Glendora will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Glendora’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures

The City of Glendora will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all Glendora programs, services and activities. For example, individuals with service animals are welcomed in City of Glendora offices, where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of City of Glendora, should contact the ADA/504 Coordinator as soon as possible but no later than 72 business hours before the scheduled event.

The ADA does not require the City of Glendora to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of City of Glendora is not accessible to persons with disabilities should be directed to:

ADA/504 Coordinator:
Valerie Velasquez-Santoya, Assistant Public Works Director
City of Glendora
116 E. Foothill Blvd.
Glendora, CA 91741
Email: vvelasquez@cityofglendora.gov
Phone: (626) 914-8248
California Relay at 7-1-1 (Free Relay Service)

The City of Glendora will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA")/Section 504 of the Rehabilitation Act 1973 (Section 504). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Glendora. The City of Glendora’s Personnel Policy governs employment-related complaints of disability discrimination.

A formal grievance can be filed by completing the Grievance and Complaint Form(PDF, 137KB) . The grievance should be in writing and contain information about the alleged discrimination such as name, address, phone number of grievant and location, date, and description of the problem. Written grievances should be signed by the grievant or his/her/their authorized representative. Alternative means of filing grievances, such as personal interviews or a tape recording of the grievance, will be made available for persons with disabilities upon request.

The grievance should be submitted by the grievant and/or his/her/their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Within 15 calendar days after receipt of the grievance, the ADA/504 Coordinator or his/her designee will contact the grievant to discuss the grievance and the possible resolutions. Within 15 calendar days of the discussion, the ADA/504 Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the grievant, such as large print, Braille, or audio tape. The response will explain the position of the City of Glendora and offer options for substantive resolution of the grievance.

If the response by the ADA/504 Coordinator or his/her designee does not satisfactorily resolve the issue, the grievant and/or his/her/their designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager, Assistant City Manager, or their designee.

Within 15 calendar days after receipt of the appeal, the City Manager, Assistant City Manager, or their designee will contact the grievant to discuss the grievance and possible resolutions. Within 15 calendar days after the discussion, the City Manager, Assistant City Manager, or their designee will respond in writing, and, where appropriate, in a format accessible to the grievant, with a final resolution of the grievance.

All written grievances received by the ADA/504 Coordinator or his/her designee, appeals to the City Manager, Assistant City Manager, or their designee, and responses from these two offices will be retained by the City of Glendora for at least three years.

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